Privacy Notice

This notice applies to the MediCareGrace website and to the information gathered through the forms published on it. It explains what is collected when someone browses the pages, submits a Medicare request or opens an account.

The information gathered here falls into a few plain categories:

• Contact details such as a name, an email address and a phone number entered on a form.
• Coverage details shared voluntarily, such as a current plan, a list of medicines or the names of treating providers.
• Account details, meaning the email address and password used to sign in.
• Technical details created automatically by a browser, such as device type, general location and the pages viewed.

Most information arrives because someone typed it into a form or wrote it in a message. The rest is produced by ordinary web technology as pages load. No hidden method is used to gather details that a visitor has not chosen to provide.

Information is used to answer the request that prompted it and to prepare Medicare coverage guidance for the person who submitted it. In practice that means:

• Responding to questions sent through the contact form.
• Comparing Medicare plan options against the providers and medicines described.
• Sending reminders about enrollment windows where permission has been given.
• Keeping the account working and the site secure and functional.

Permission for text messages is given separately on the signup form and can be withdrawn at any time by replying STOP to a message. Replying HELP returns support information. Withdrawing permission for marketing messages does not stop a reply to a question already asked.

Phone numbers collected here are used for Medicare coverage follow up and are not supplied to unrelated advertisers.

Personal information is shared only where it is needed to carry out the request or where the law requires it:

• With an insurance carrier when an application or an enrollment is being submitted with permission.
• With service providers who host the site or deliver messages, limited to what their task requires.
• With authorities where a valid legal request or a legal obligation applies.

Selling, renting or trading personal information for marketing purposes is not part of how this site operates.

Small files may be stored by a browser so the site works properly and so general usage patterns can be understood. Browser settings can block or remove these files, though some parts of the site may then behave differently.

Information is retained for as long as it is needed to provide guidance, to keep an account open, and to meet record keeping obligations that apply to insurance activity. When it is no longer needed it is deleted or rendered unreadable.

Reasonable technical and organizational safeguards are used to protect the information held here, including restricted access and encrypted connections. No system on the internet can be called perfectly secure, so care on the visitor side matters too, starting with a password that is not reused elsewhere.

Requests about personal information are welcome and are handled within the time the law allows. Available choices include:

• Asking what information is held and requesting a copy of it.
• Asking for a correction where something is wrong or out of date.
• Asking for deletion, where no legal duty requires it to be kept.
• Withdrawing permission for marketing messages while keeping the account open.

This site serves adults looking into Medicare coverage and is not directed at children. Information belonging to a child is not knowingly collected, and anything of that kind that comes to light is removed.

Links may lead to carrier sites or public resources that are operated by others. Once a visitor follows such a link, this notice no longer applies, and the privacy practices published at that destination take over.

This notice may be updated as practices, tools or rules change. The current version always sits on this page, and the date shown at the top reflects the most recent update.

Questions about this notice, or a request concerning personal information, can be sent using the contact details below.